The purpose of the Ombudsman is to resolve disputes between
members and insures consumers in an independent, impartial,
cost-effective, efficient, informal and fair way. The Ombudsman
functions as a mediator or informal arbitrator, and as such
does not represent either of the parties' disputes. This is
what the Ombudsman does offer:
The services of the Ombudsman are free to insured consumers.
You should always complain first to the insurance company
and, if the dispute can not be resolved with your insurers,
then only can you bring your dispute to the Ombudsman.
The decisions made by the Ombudsman are binding only on
the insurance company but not on you.
You are not bound to any of the decisions made by the
Ombudsman, meaning that if you are still unhappy you can
take your dispute to court.
The Ombudsman is an independent office.
Decisions are based on either law or equity.
No legal advice is given by the Ombudsman.
The services of the Ombudsman are available in conjunction
with SA
and, due to the combination of these two organisations,
the best services and solutions in insurance that money can
buy are provided.
Get all your Short-Term Insurance Complaints Quickly Resolved
The Ombudsman will ensure that all clients of insurance
receive exactly what was initially agreed upon in the
case that a claim needs to be made.
The Ombudsman is also able to assist with most personal
lines short term insurance complaints which concern:
Motor
Homeowners (buildings)
Householders (contents)
Cellphone
Travel
Disability
Credit Protection Insurance
Complain First to your Insurance Company
However, before the Ombudsman is able to assist you
in any way, complaints need to be firstly made to your
insurance company; this gives them the opportunity to
redeem themselves and settle the issues which you have
between yourselves. If the insurance company is not
accommodating, you can then contact the Ombudsman who
will look at your complaint and try settle the matter
for you. This is a last resort and so to ensure that
you have you complaint resolved in quiet, follow the
tips listed below to ensure that your insurance company
hears you out and considers and resolves your complaint:
Complaints are best when in writing. When writing
a letter of complaint, set the facts out as clearly
as possible and in a logical order, sticking to what
is relevant. Include important details such as your
claim number or policy number. Keep a copy of any
letters exchanged between yourself and the insurer.
If you phone, ask for the name of the person you
speak to, with details such as the date and time of
your call and what was said. Keep a note of this information
as this may be required at a later stage.
Never react emotionally as by doing this you will
be more likely to give a better and more clearer explanation
of your complaint.
Remain calm and polite.
Try your best to contact the person with whom you
originally dealt with. If they can not help you make
it known that you will be taking the matter further.
Seek details of the name or job title of the person
who will be handling your complaint and for details
of the Insurer's complaints procedure. Attempt taking
up the matter with a Senior Official at the Insurer.
By working in conjunction with the Ombudsman, SA
provides all their clients with the reassurance that when
they deal with this insurance company they will not be disappointed.
And in the case that a client does have any short-term insurance
complaints, the Ombudsman is directly accessible via SA
to quickly resolve any issues which may have arisen, leaving
a happy client satisfied in the insurance which they obtain
from SA.
With the complaints resolution services as provided through
the Ombudsman, SA
is most definitely the insurance company to contact when looking
for all-inclusive, no-hassle insurance. For this reason SA
is known for sticking to its motto which states that "with
SA,
you always get something out".
For more insurance options:
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