Index

• Monthly Support Agreements
• What do we actually support?
• What is Rapid Response?
• Monthly Support Agreement Chart
• MSA - Standard Monthly Support Agreement
• PMSA - Premium Monthly Support Agreement
• APMSA - Advanced Premium Monthly Support Agreement
• CPMSA - Custom Premium Monthly Support Agreement
• Linux Server Services


• Standard Server Services:
• Standard Server Services:
• Advanced Services:


• Request Form

Monthly Support Agreements

Our Monthly Support Agreements are an investment as well as something to calm your nerves. Our dedicated, experienced support staff are highly qualified and trained to assist you with any problems you need solved. Our expertise and efficiency on Linux Servers is unmatched and if you have the resources available we can build your ideal solution. We currently support most systems and our broad knowledge base enables you to employ us to handle all of your support needs.

Below the MSA Chart, we have outlined the definitions of Standard, Non-Standard and Advanced Server services.

What do we actually support?
Remotely we can support all Linux systems and as long as we can actually access them.

Windows Support is available under the CPMSA (See Below). The CPMSA can be moulded to allow regular on-site visits and hand-holding, necessary in most Windows networks.

Other support is also available under the CPMSA.

What is Rapid Response?
Rapid Response is an optional extra available under our Premium Agreements in order to get priority support. We have three different response times:

• Urgent: 4 Hour Response Time. (PMSA & APMSA)
• Critical: 2 Hour Response Time. (PMSA & APMSA)
• Emergency: 1 Hour Response Time. (APMSA only)

Premium MSA clients are entitled to specify whether your problem is Urgent, Critical or an absolute Emergency. Based on your Rapid Response required, we will add an additional premium to the incident and ensure that the problem is resolved as soon as possible. At the end of the month this premium will reflect on your statement as a "Rapid Response Premium" and will not be deducted from accumulated/available hours.

Monthly Support Agreement Chart

1. MSA - Standard Monthly Support Agreement

Our smallest agreement, ideal for Small Businesses.

• Minimum Monthly Premium (Minimum of 12 Months)
• 2 Hours of *Free Support per month. (8x 15min Segments)


• Remote Support
• Telephonic Support
• On-Site - At AD-Hoc Rates + Travel Time and KM Charges


• A Reduced Support Rate is available should you exhaust your *Free Hours
• Server Installation at Standard Rate


• Standard Server Services at Reduced Rate
• Non-Standard Services at Higher Rate
• Advanced Services at AD-Hoc Rate

2. PMSA - Premium Monthly Support Agreement

An agreement ideal for Medium Sized Businesses.

• Monthly Premium (Minimum of 12 Months)
• 4 Hours of *Free Support per month. (16x 15min Segments)


• Remote Support
• Telephonic Support
• On-Site - At Reduced Rate + Travel Time and KM Charges.


• A Reduced Support Rate is available should you exhaust your *Free Hours
• Rapid Response - A once-off premium that guarantees our response time. The first hour is free and thereafter available/accumulated or a reduced rate is charged.


• Urgent Response - Response within 4 Hours
• Critical Response - Response within 2 Hours


• Server Installation is *Included


• Standard Server Services are *Included
• Non-Standard Services at Reduced Rate
• Advanced Services at Higher Rate

3. APMSA - Advanced Premium Monthly Support Agreement

An agreement ideal for Large Corporates.

• Monthly Premium (Minimum of 12 Months)
• 8 Hours of *Free Support per month. (32x 15min Segments)


• Remote Support
• Telephonic Support
• On-Site - At Reduced Rate + Travel Time and KM Charges.


• A Discounted Support Rate is available should you exhaust your *Free Hours
• Rapid Response - A once-off premium that guarantees our response time. The first hour is free and thereafter available/accumulated or a reduced rate is charged.


• Urgent Response - Response within 4 Hours
• Critical Response - Response within 2 Hours
• Emergency Response - Response within 1 Hour


• Server Installation is *Included


• Standard Server Services are *Included
• Non-Standard Services at *Included
• Advanced Services at Reduced Rate

4. CPMSA - Custom Premium Monthly Support Agreement

An agreement to suit your needs. You tell us what you would like and we will let you know how much it will cost.

Linux Server Services

Standard Server Services:

• Proxy Server
• Local DNS Server
• Mail Server(POP/SMTP/IMAP)
• Webmail (Requires IMAP and Apache)
• Standard Routing
• Firewall (IPTables)
• Samba Server
• DHCP Server
• Apache Web Server
• FTP Server

Standard Server Services:

• Mail Server (IMAP)
• Webmail Server
• Anti-Spam Server(Spam Assassin/Greylisting)
• Anti-Virus Server(Amavis)
• Internet Usage Report Generator from Squid (Squint)
• Internet Usage Quotas (Squish)
• Database Server (SQL/MySQL/PostgreSQL)
• VPN Server
• Concurrent Version System
• Content Management System
• Instant Messaging System
• Automatic Updates

Advanced Services:

• Virtual Server (Xen)
• Advanced Routing Services


• Bandwidth Quality of Service
• Sourced-Based Routing
• Load Balancing


• CRM Server
• Linux Terminal Server
• Linux Samba PDC Server (Active Directory Equivalent)
• High Availability


• Heartbeat
• Failover Systems


• Multiple Internet Connections


• Network Block Devices


• Asterisk - VoiP Server
• ERP - Enterprise Resource Planning


• Adempierre


• CRM System


• V-Tiger


• Financial System


• SQL-Ledger


• Groupware Services
• Intranet Server

Request Linux Server Software Installation by completing the form below or Contact Us Directly!