 The
Problem
GroupWise is a very popular and dynamic system that allows users
to send and receive e-mails, set signatures, maintain an electronic
calendar, manage documents, and much more. The problem is that
most users are not proficient at utilizing all the features,
thus leading to a less than optimal use of the software.
The problems for any organization using GroupWise are:
- Insufficient training opportunities
- New employees are often thrown into the deep end and
end up only mastering the rudimentary basics of GroupWise
- Long serving employees are often intimidated with new
technology and don't want to show their ignorance; leading
to them not using the system
- Upgrades of the system are exceedingly difficult to implement
as the employees are resistant to change.
- Support staff in IT has to reeducate employees on how
to use certain functions.
The Solution
Intoweb Design has created a web-based, Intranet driven virtual
helpdesk that allows organizations to train their employees
in the various functions of GroupWise without having to attend
a training seminar or even leave their designated workstations.
This system is more than a training system. Due to it's
easy accessibility via the Intranet, employees will use it
as a help facility as well, giving them training on the fly.
The system is fully interactive, with voice, read-text and
animation. The users actually type in where they need to type,
click where they need to click, and can see each and every
step of the process in screen shots.
It covers all areas of GroupWise that the client requires.
Intoweb custom makes the GroupWizz virtual helpdesk to suit
each individual company's needs. Thus we work closely with
the organization and determine the requirements in order to
supply a solution that is exactly what you want.
The support
Once installed, Intoweb Design ensures that the GroupWizz
virtual helpdesk continues to work by transferring skills,
and giving maintenance to the client when needed. Any and
all bugs latent in the system will be fixed free of charge
for the first month of usage. Thereafter the maintenance will
cost R250 per hour or part thereof.
There is particular emphasis in skills transference, thus
empowering the organization to maintain the product themselves,
and saving costs.
Who benefits?
There are a number of people that would typically benefit
once this GroupWise training module is implemented.
- The obvious group is the IT division. Typically IT are
in a constant flux of development, improving the IT of any
organization. However, much of their time is used up in
support on software usage. This is a very real problem and
wastes a huge amount of potentially productive time. With
this module a lot of support on GroupWise is eliminated.
Past users of our hybrid system have noted up to 80% reduction
in support calls.
- New staff members are often overwhelmed with all the
new protocols and software that they need to learn when
starting a new job. A lot of them never get orientated properly,
leading to low productivity as they need to learn by trial
and error. Others have to go through training courses, of
which they forget 60% as soon as they leave the training
class. The GroupWise hybrid allows them to learn how GroupWise
works on the job, saving time and money as they skill themselves
up.
- Some staff members are constantly learning new things,
and they are regularly phoning IT to find out how this,
that or the next thing works. For these people the GroupWise
Hybrid is a godsend. It allows them to skill themselves
up quicker and more effectively than if they have to do
so going through the manual (which they probably won't be
able to find anyway).
- Top management thus has a skilled workforce who can use
the system with confidence and ease.
The price
There are two different pricing structures; an unlimited user
site licence, oe a per user licence.
This includes:
- The entire GroupWizz virtual helpdesk
- All requested customization in the first three months
- 20 hours free customization and maintenance per year
thereafter
- Training in three different languages, English, Northern
Sotho and Zulu
- A basic Examination and Learner management module
- Full access to Intoweb Design support desk
- Dedicated account manager for the duration of the agreement
- Unlimited user site license
- Full integration with Intranet
- Master copy on the virtual helpdesk
- Installation instructions
- Free upgrades and future versions of the virtual helpdesk
linked to new GroupWize products
- Free upgrade of backend system each year and optionally
free training data upgrade
Should you require any site specific customization or add-ons
after the 20 hours free customization in year two, the Intoweb
fee will be R250-00 per hour or part thereof.
For more information visit Intoweb Business Solutions |
